Privacy Policy

1. Who we are

For the purposes of this Privacy Policy, Handy Foods means:

References to "we", "us" and "our" refer to Handy Foods.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

• the Handy Foods website;
• contact forms;
• email communications;
• telephone enquiries;
• business enquiries;
• social-media communications where information is provided directly to us;
• mailing-list or marketing registrations, if offered;
• interactions with customers, suppliers, distributors and business partners; and
• other related Handy Foods business activities.

Third-party websites and services linked from our website operate under their own privacy policies.

3. What is personal information?

Personal information generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, this may include information such as:

• your name;
• email address;
• telephone number;
• business or organisation name;
• job title;
• postal or business address;
• details contained in an enquiry;
• communication history;
• information you voluntarily submit through forms;
• technical information associated with use of the website; and
• other information reasonably necessary for us to respond to you or conduct our business.

We do not intentionally collect more personal information than is reasonably necessary for our legitimate business activities.

4. Information you provide directly

We may collect personal information when you:

• submit a website contact form;
• request information about Handy Foods;
• contact us by telephone or email;
• communicate with us through social media;
• make a business or distribution enquiry;
• request product information;
• subscribe to marketing communications;
• provide feedback; or
• otherwise communicate directly with Handy Foods.

The information collected will depend on the nature of the interaction.

5. Information collected automatically

When you use the website, certain technical information may be collected automatically by our website, hosting provider or security systems.

This website does not currently use Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, Hotjar or similar analytics or advertising pixels.

Technical information that may still be processed in the ordinary course of operating a website can include:

• IP address;
• browser type;
• operating system;
• device type;
• pages viewed;
• date and time of visits;
• referral source;
• error logs; and
• security-related information.

This information is typically handled by the website host or browser as part of delivering the page, rather than through a separate analytics product installed by Handy Foods.

6. Cookies and similar technologies

The website may use cookies or similar technologies where needed for essential website functionality, security and performance.

At the date of this policy, the Handy Foods website does not install analytics, advertising or marketing pixels.

The website does load certain third-party resources that may set cookies or process technical information according to those providers' own practices:

• Google Fonts — used to display website typography, loaded from Google's font services;
• Google Maps — an embedded map on the contact page.

Some pages may also load images from third-party image hosts used during site development. Those hosts may receive technical information such as IP address when an image is requested.

Browser settings can normally be used to manage or disable cookies. Disabling certain cookies may affect some website functionality, including embedded maps.

7. Why we collect personal information

We may collect, hold and use personal information for purposes including:

• responding to enquiries;
• communicating with customers and prospective customers;
• providing requested product or business information;
• managing relationships with suppliers, distributors and business partners;
• operating and improving the website;
• maintaining website security;
• administering our business;
• maintaining internal records;
• responding to feedback;
• complying with legal and regulatory obligations;
• preventing fraud or misuse;
• improving our products, services and communications; and
• sending marketing communications where permitted by law.

We will generally use personal information only for the purpose for which it was collected or for a related purpose where this is permitted by law.

8. Direct marketing

Where permitted by law, Handy Foods may use contact information to communicate news, product information, promotions or other business updates.

We will seek or rely on appropriate permission or other lawful grounds before sending commercial electronic messages where required.

The website contact form is used to respond to trade and general enquiries. Submitting that form is not treated as consent to receive unrelated marketing newsletters.

Marketing communications should contain a functional unsubscribe mechanism where required under Australian law.

You may request to stop receiving marketing communications at any time by:

• using an unsubscribe link;
• replying to the relevant communication where appropriate; or
• contacting us using the details in this Privacy Policy.

We will process valid unsubscribe requests within the timeframe required by applicable law.

9. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for our business operations.

These may include:

• website hosting providers;
• IT support providers;
• website developers;
• email service providers;
• cloud infrastructure providers;
• professional advisers;
• accountants;
• legal advisers;
• contractors;
• suppliers;
• distributors;
• logistics or business service providers; and
• government, regulatory or law-enforcement bodies where disclosure is required or authorised by law.

We do not sell personal information as a standalone commercial product.

10. Third-party service providers

Some website functionality relies on external service providers. At the date of this policy, those include:

• Google, for fonts used on the website and for the map embedded on the contact page;
• the website's hosting provider; and
• any email or IT providers used to receive and respond to enquiries.

Such providers may process certain technical or personal information in accordance with their own terms and privacy policies.

11. Overseas disclosure and processing

Some technology, hosting, email, font, maps, cloud or other service providers may store or process information outside Australia.

Google services used on this website may process information on servers located outside Australia.

Where the Australian Privacy Principles apply and personal information is disclosed overseas, Handy Foods will take reasonable steps as required by applicable law in relation to overseas disclosures.

The specific countries used by hosting and other providers will be confirmed once those services are finalised for the live website.

12. Data security

Handy Foods takes reasonable steps appropriate to the nature of the information held to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Security measures may include, where appropriate:

• HTTPS/SSL encryption;
• secure hosting;
• access controls;
• software updates;
• server security;
• backups;
• authentication measures;
• malware protection; and
• limiting access to authorised persons.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Data breaches

Where the Australian Notifiable Data Breaches scheme applies, and an eligible data breach occurs, Handy Foods will assess and respond to the incident in accordance with applicable obligations under the Privacy Act.

This may include notifying affected individuals and the Office of the Australian Information Commissioner where legally required.

14. Retention of personal information

We retain personal information only for as long as reasonably necessary for purposes including:

• responding to enquiries;
• maintaining business records;
• managing ongoing relationships;
• satisfying accounting, legal or regulatory requirements;
• resolving disputes; and
• protecting legitimate business interests.

When personal information is no longer required and retention is not legally necessary, we will take reasonable steps to delete, destroy or de-identify it as appropriate.

15. Access to your personal information

Where applicable under Australian privacy law, you may request access to personal information that we hold about you.

To make a request, contact us using the details provided below.

We may need to verify your identity before providing access.

In certain circumstances permitted by law, access may be refused.

Where required, we will explain the reason for refusal.

16. Correction of personal information

We aim to ensure personal information we hold is accurate, complete and current where reasonably necessary.

If you believe information held by Handy Foods is incorrect, incomplete or outdated, please contact us.

Where required by applicable law, we will take reasonable steps to correct the information.

17. Anonymous or pseudonymous interaction

Where it is lawful and practicable, individuals may interact with us anonymously or using a pseudonym.

However, we may need identifying information where it is necessary to:

• respond to a specific business enquiry;
• provide requested information;
• verify an individual;
• establish a commercial relationship; or
• comply with legal obligations.

18. Sensitive information

Handy Foods does not generally seek to collect sensitive information through its public website.

Please avoid providing sensitive personal information through general contact forms unless it is genuinely necessary.

If sensitive information is collected, it will be handled in accordance with applicable Australian privacy requirements.

19. Children's privacy

The website is intended as a general business and product-information website and is not specifically directed toward children.

We do not knowingly use the website to solicit personal information directly from children.

If we become aware that personal information relating to a child has been provided in circumstances where appropriate consent is required, we will take reasonable steps to address the situation.

20. Contact forms

Information submitted through website contact forms will be used primarily to respond to the relevant enquiry and for legitimate administrative or business purposes associated with the communication.

The trade enquiry form collects information reasonably necessary to respond to a business enquiry, which may include enquiry type, company name, contact name, email address, telephone number, job title, ABN and message.

By submitting the form, you acknowledge that the information you provide will be handled in accordance with this Privacy Policy.

The form does not include a pre-ticked marketing consent checkbox. Submitting an enquiry is not treated as consent to receive unrelated promotional newsletters.

21. Embedded content

The contact page includes an embedded Google Map.

Google may collect technical information or place cookies according to Google's own privacy practices when that map is displayed.

This website does not currently embed YouTube, Vimeo or social-media feed widgets.

22. External links

Our website may link to external websites, including Google Maps and social-media destinations.

We are not responsible for the privacy practices of third-party websites.

Users should review the privacy policy of each third-party service they access.

23. Social media

If you communicate with Handy Foods through a social-media platform, both Handy Foods and the relevant social-media provider may process information associated with that interaction.

The platform's own privacy policy will apply independently to information processed by the platform.

24. Complaints about privacy

If you have a question or complaint regarding the way Handy Foods handles personal information, contact us using the details below.

Please provide sufficient information for us to understand and investigate the matter.

We will endeavour to respond within a reasonable period.

Where the Privacy Act applies and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

25. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our website;
• changes to our business operations;
• changes to technology;
• changes to third-party services; or
• changes to applicable legal requirements.

The current version will be published on this page together with the date it was last updated.

26. Contact us

For privacy enquiries, access or correction requests, or complaints, contact: